Genesis facilitates billions in trades, loans and transactions on a monthly basis. We have a proven track record driving results for some of the largest digital…...
Genesis is a global leader in institutional digital asset markets. We provide a single point of access for digital asset trading, derivatives, borrowing, lending, custody and prime brokerage services.
Genesis facilitates billions in trades, loans and transactions on a monthly basis. We have a proven track record driving results for some of the largest digital asset-focused hedge funds, quant funds, family offices, VC’s, market makers and exchanges.
Join Our Team
Genesis is expanding to solve some of the toughest challenges in digital asset financial markets.
About This Role – Customer Success Manager (London)
Genesis Trading is seeking a Customer Success Manager to support the Genesis Prime technology platform that provides an integrated user experience for clients to trade, borrow, lend, and store digital assets. The Customer Success Manager will be on the frontlines interacting with clients, including onboarding new clients, providing support for issues of varying complexity, and managing the client feature pipeline. The Customer Success Manager will have excellent written and verbal communication skills, and a thoughtful approach to working with internal and external teams.
Direct interaction with clients to educate on and demonstrate platform functionality
Work with internal sales, trading, and technology teams to troubleshoot issues
Be the primary liaison between clients and the trading desk
Capture and organize customer feedback
Manage customer expectations and communication around upcoming features
B.S. degree in STEM or related area
3+ Years in digital assets or capital markets industry
Experience onboarding and supporting API and UI clients
Presence to conduct client presentations or demos virtually and in-person
Experience with issue tracking systems and SLAs
Strong interpersonal and communication skills
Self-starter yet knows when to ask for help and works great in a team
Strives to simultaneously achieve high-velocity and high-quality output
Willingness and ability to meet aggressive deadlines
Thrives in a dynamic and high-pressured environment
Proven troubleshooting and problem-solving skills
Flexible time off
Genesis is dedicated to creating best-in-class infrastructure for institutional investors, developing advanced products that lower barriers, increase profitability and broaden access. Our team has decades of experience at top Wall Street investment banks and Silicon Valley technology firms, and includes leading experts in blockchain, distributed computing, cryptography and cybersecurity.
Digital Asset Ecosystem
Genesis operates at the heart of the digital asset ecosystem:
→ We are a subsidiary of Digital Currency Group (DCG), the largest investor in the bitcoin and blockchain space.
→ We have an unparalleled global network at the intersection of data, finance and technology.
Our addressable market is expanding rapidly as new institutional investors enter the space. Recent results include:
→ 300%+ Y/Y trading volume growth
→ 400%+ Y/Y loan origination growth
→ 300%+ Y/Y active loan growth
→ 150%+ Q/Q derivatives transaction growth
Diversity And Inclusion
Genesis invests in creating a welcoming environment where everyone can feel supported and connected at work.
→ We help employees develop a deep understanding of the problems we’re trying to solve.
→ We thrive on ideas driven by a broad range of perspectives.
→ We believe diverse teams lead to better products and bigger outcomes.
Genesis is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.