Customer Success Manager H/F nouveau

Build and establish exceptional relationships with our clients. Be the main point of contacts of our customers to answer their questions and requests in a…...

Your mission @Coinhouse

  • Build and establish exceptional relationships with our clients
  • Be the main point of contacts of our customers to answer their questions and requests in a timely manner (phone, emails)
  • Reshape our customer support tools / processes and prioritise where we invest our resources and efforts with customers (Zendesk)
  • Manage clients onboarding according to KYC/AML procedures and work closely with the Compliance team to identify fraud issues.
  • Monitor and identify adoption, maturity, and growth trends for the team and customers to develop a customer success strategy
  • Identify customer needs and collaborate with Account Managers and other internal teams to ensure customer success with special emphasis on adoption, expansion, and renewals
  • Partner with the Sales team to engage in pre-sales activities for high-value opportunities
  • Provide operational oversight of the business to deliver on targets and KPIs
  • Gather customer product feedback to help shape and define the product roadmap
  • Bring in new ideas to delight our customers

Why joining us?

  • The opportunity to be part of one of the biggest tech revolution since the Internet
  • Best place to become a crypto & blockchain expert and have a real impact on a business
  • Key moment to join Coinhouse in terms of growth (a team of 30 passionate people)
  • Our people matter, diversity, inclusion and work-life balance are important at Coinhouse
  • Fast-learning environment, entrepreneurial and strong team spirit
  • Offices in the center of Paris, with a sunny terrace and regular team parties

Skills and profile

Main requirements

  • Strong interest in new technologies and knowledge of the Cryptocurrency/Blockchain sector.
  • High level of autonomy and organization (ability to manage tightly, over time, a large quantity of information and customer requests).
  • Native in English and good in French.
  • Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last one : -)

It is advantageous if you have/are

  • Working knowledge of customer support systems (e.g. Zendesk)
  • An effective team worker; naturally collaborative and supportive
  • Technical acumen – you do not need to be an engineer or a developer, but must understand how systems are built
  • Ability to take initiatives, suggest new business ideas and process improvements
  • Understanding European and French regulatory landscapes regarding financial activities

Durée du contrat : 6 mois

Date de début prévue : 19/07/2021

Job Types: Full-time, Internship

Salary: 1,000.00€ per month

Work Remotely:

  • Temporarily due to COVID-19