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Customer Success Manager

Who we are Our mission is to make digital currency investments simple, safe and secure for everyone. We are building the next generation of cryptocurrency services for the fast-growing community

Who we are

Our mission is to make digital currency investments simple, safe and secure for everyone. We are building the next generation of cryptocurrency services for the fast-growing community of digital currency investors – many of whom are new to crypto.

By combining insurance with the latest security features, Coincover is the first and only service to guarantee digital funds will not be lost or stolen. Coincover significantly reduces risk and makes digital currency investments simple, safe and secure for retail and business customers.

Founded in 2018 in with the aim of making owning cryptocurrency safer and more accessible, we are a fintech / insurtech start up operating in a global market– and you will be in at the beginning, working with us to change the way people accumulate, hold and manage their cryptocurrency.

This will be a dynamic, yet challenging role which will suit someone who is focused, embraces change and wants to make a big difference creating something completely new.

About the role

We are looking for a strategic-thinking, resourceful, and highly driven Customer Success Manager to nurture and maintain long-term relationships with our cryptocurrency and digital asset-focused customers and partners. This is an outstanding opportunity to be part of a small, impactful team passionate about supporting our clients.

You will be the business advisor and the main point of contact for our customers and patterns pre, during, and post the integration process. You will act as the voice of our product and ambassador of our brand, acting as a trusted advisor and strategic thought partner to our customers. Key for success here will be the ability to apply your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve win-win scenarios and promote the value proposition.

The ideal candidate is an independent, hard-working individual, able to stand out in an entrepreneurial environment and excel through self-motivation and personal drive. If you are eager to join a growing, fast-paced, start-up company and contribute to crafting its future, this is the role for you to make a difference.

What you’ll be doing

  • Creating customer-specific account development plans focusing on revenue generation
  • Building high touch, consultative, and positive relationships with our customers through regular and open communications
  • Analyze customer’s performance and provide recommendations to improve revenue and growth
  • Delivering expertise, education, and guidance to customers on how to protect their crypto assets, and their customer assets
  • Collaborating cross-functionally with leaders across various departments within the business to tailor outstanding project and expansion proposals for customers
  • Understanding the intricacies of our products, services, and partner networks thoroughly to demonstrate as needed to meet our customer needs
  • Focusing on exceeding strategic and financial targets of our customers and partners
  • Sharing ideas and feedback on macro trends including competitor insights, customer needs, sales, product, and marketing information
  • Take a proactive approach on customer service items and problem-solving with leaders across various departments within the business to tailor outstanding solutions for customers and partners

What sort of person we need:

  • 3+ years experience in a B2B Account Management, Relationship Management or Customer Success role in a Currency Exchanges, Payments or SaaS industry.
  • Excellent knowledge of the Digital Assets & Crypto space – either as a personal or professional enthusiast
  • Proven track record of successfully balancing multiple customers, developing opportunities, and exceeding new business targets
  • Proven consultative sales abilities and proven ability to work well in a fast-paced environment, collaborating across multiple departments and influencing all levels within an external organization
  • A strategic problem solver with excellent project management skills
  • Outstanding communicator with battled-tested negotiation techniques
  • Strong consultative sales abilities and demonstrated ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
  • Travel requirements up to 20% to our offices and client locations (depending on business need)
  • Proficient in English
  • Experience working in start-up environments post series A

What you’ll get

  • The chance to make a big difference from day one

  • The opportunity to develop the role and make it your own

  • Exposure to a high-growth business and all it entails

  • Self-driven development opportunities

  • Competitive salary and bonus scheme

  • Share options available

  • Flexible and remote working available

  • Hybrid Working (at least 2 days per week in Cardiff / London Office)

To apply please send your CV and a covering email explaining why you’d like to be considered for the role and join the Coincover team to careers@coincover.com

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