Customer Service/Support Specialist

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities

    • Handle high amounts of chats and voice calls from VIP customers.
    • Identify and evaluate customers’ needs to deliver satisfaction.
    • Provide accurate, valid and comprehensive information, and follow up with customers to ensure their issues are resolved.
    • Provide service excellence so as to develop and maintain VIP customer loyalty.
    • Analyze and report product malfunctions.
    • Gather user’s feedback and suggestions and share with relevant business units/departments.
    • Handle any other ad hoc tasks assigned by supervisor.

Requirements

    • Minimum of 1+ years’ experience in customer service, preferably in finance industry or e-commerce.
    • Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in Portuguese & English.
    • Ability to work under pressure in a fast-paced environment.
    • Proficient user of office systems, both customer service specific and windows package.
    • Confident, articulate, multi-tasking, hardworking and passionate.
    • Ability to exceed customer expectations.

Working at Binance
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire

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