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Customer Service Specialist

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?
Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Chinese and English, that’s why we are looking for candidates with proficiency in both languages.

Responsibilities:

    • Handle back office tickets, and provide 7*24h online enquiries, voice and email replies services to customers.
    • Handle customer enquiries, advices and suggestions via email, call or online tools.
    • Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
    • Handle customer complaints, any special cases or ad hoc tasks.

Requirements:

    • Degree or Diploma and above.

    • Proficient in English and Hindi. Other languages
      would be of a great advantage, for efficient collaboration with various stakeholders in the company
    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding recent graduates are also welcome to apply.
    • High level of honesty and integrity. Proactive and meticulous. A sense of responsibility and team work spirit.
    • Ability to work under pressure, strong communication skills and exceed beyond expectation.
    • Passionate for customer service industry and can accept to work under different work shifts, including night shift.
    • Positive about the crypto industry.
Working at Binance
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire

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