Customer Service Specialist

  • Germany
  • June 8, 2022
  • Salary: Vollzeit

Building upon our close relationship with our users, we are embarking on a new frontier in the Blockchain/NFT space. Together with the most prolific companies within the NFT space we have developed a

Building upon our close relationship with our users, we are embarking on a new frontier in the Blockchain/NFT space. Together with the most prolific companies within the NFT space we have developed a unique approach to this new exciting opportunity, bringing a sustainable approach towards growing the sports/NFT ecosystem. We are looking for a Customer Care Specialist n Infrastructure/Security Engineer to join this journey and help us with the formation of our new venture. We want to add your influence and expertise to our company to enable the growth and maintenance of this opportunity.
We’re looking for a Customer Care Specialist Service Manager to join our NFT team. We depend on this role to engage with our customers as they have any questions or concerns about the products and services we provide. You will need to be understanding and empathetic and hold the OneFootball name to the highest standard.
You’ll help us launch and maintain reliable products and services with your experience and skills. You’ll play a key role in evolving and improving our infrastructure and automation.

Your role:

    • Take care of our users from a customer support point of view, answering to support tickets on a daily basis.
    • Help our users and be empathic for their problems and needs. Support the development of self-help material, FAQs and customer support backend systems.
    • Represent our users towards cross-functional stakeholders in the form of written reports, verbal presentations and stakeholder meetings.
    • Report common areas of need to other teams in the company and be a strong voice for our users.
    • Educate our product teams in identifying bugs that were reported by our users.
    • Engage with our community in the NFT space within Twitter, Discord, Reddit and other recommended channel
    • Moderating our social channels, keeping them clean and free of spam
    • Have excellent social and networking skills, with the ability to persuade and negotiate with some of the top NFT influencers
    • A self-starter who likes to come up with new ideas and see them through to their implementation, taking ownership of the whole process

Your profile:

    • Previous working experience in customer support roles. Knowledge and experience in managing online community
    • Experience with customer support tools (Zendesk, Jira, Confluence). community chat platforms, integrations and related tools (Discord, Reddit, forums)
    • Have a high degree of end-user empathy and envision and understand how they will interact with a blockchain product or service and what potential issues they will encounter.will and won’t appeal to them.
    • Self starter, positive attitude and ability to work both independently and as part of a wider team.
    • Thrive in a fast paced environment, in a fast growing team.
    • Ability to quickly learn and teach new technologies and ecosystems.
    • Excellent written & spoken communication skills in English, any other language is a plus.

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