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Customer Service Assistant

Transfero Group is an international financial solutions company based on blockchain technology. With its registered office in Crypto Valley, Switzerland, and with a presence in Rio de Janeiro and in e

Transfero Group is an international financial solutions company based on blockchain technology. With its registered office in Crypto Valley, Switzerland, and with a presence in Rio de Janeiro and in eight other countries. Our mission is to facilitate and promote access and adoption to the universe of digital assets, enabling its clients a safe transition to a more decentralized global financial system based on freedom and autonomy.

We are looking for a part-time Customer Service Trainee to provide support for private and institutional clients in English and German.

Key Responsibilities:

  • Be responsible for the clients onboarding, product-related questions, technical support, contract amendments, complaints, and others;
  • Further development of the Customer Care framework (Client Service Line, FAQ, User Guides/Tutorials, etc.);
  • Supports a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experiences
  • Displays general product knowledge of all product categories;
  • Knows and uses all corporate processes and procedures to enhance selling efficiencies and to complete non-selling responsibilities;
  • Processes customer transactions accurately and efficiently.
  • Monitor voice channels, chat, WhatsApp, email, satisfaction survey, interfacing with the responsible sectors to provide the necessary actions;
  • Monitor possible bugs and operational issues that may affect customers.

Requirements:

  • Experience/Knowledge with Zendesk;
  • Experience in client servicing/customer care of private and institutional clients within an financial institution;
  • Experience in onboarding clients (private clients and legal entities) and familiarity with banking regulations;
  • Excellent communication skills in spoken and written form;
  • Fluent in English, German (Spanish or Portuguese is a plus).

For more information, visit our website https://transfero.com

Job Types: Part-time, 40-60%

Schedule:

  • Day shift

Ability to commute/relocate:

  • Zug, ZG: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)
  • German (Required)

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