Customer Operations Manager

Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. Headquartered in Paris, we have a factory in Vierzon and offices in Montp

Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. Headquartered in Paris, we have a factory in Vierzon and offices in Montpellier, Grenoble, London, Portland, New York, and Singapore. Today, we’re a team of 500+ professionals, developing the products and services to safeguard cryptocurrency assets for individuals and companies alike – including our hardware wallets already sold to more than 4 million customers in 165 countries.
In this context of hypergrowth, Ledger is creating a new Services Business Unit which will offer a portfolio of high-value services to Ledger retail customers.
The Services Business Unit is looking for a Manager of Customer Operations.


In this role, you will:

    • Define the IT systems and back-office functions needed to manage the new service offers: CRM, customer management, billing, payment, etc.
    • Lead the development of these systems and functions (either modifications to existing systems or implementation of new systems) in close collaboration with the existing back office team


Required qualifications:

    • At least 5 years of relevant experience, eg. at a management consultancy
    • Fluent in English
    • Passion for crypto and Ledger’s mission. Ideally, knowledge and understanding of the cryptocurrency or blockchain landscape
    • Self-starter that is capable of independently pushing projects to completion


Benefits:


    • Equity
      : Employees are the foundation of our success, and we award stock options so you can share in that success as we grow,

    • Flexibility
      : A hybrid work policy,

    • Transport
      : Ledger reimburses part of your preferred means of transportation,

    • Medical
      : Comprehensive health insurance policy offering extensive medical, dental and vision care coverage,

    • Well-being
      : Personal development, coaching & fitness with our dedicated partners,

    • Vacation
      : Five weeks of paid leave per year, in addition to national holidays and rest & relaxation (RTT) days

    • Discounts
      : Employees receive discounts on our products
Ledger guarantees equal opportunity for all during the recruitment process, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

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