Customer Onboarding and Due Diligence Specialist

Company Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a d

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic app, bringing a better way to send, spend, invest, borrow and save to our millions of monthly active users. With a mission to redefine the world’s relationship with money by making it more relatable, instantly available and universally accessible, at Cash App you’ll have the opportunity to make a real-world impact with your career.

Today, Cash App has thousands of employees around the world with a culture geared toward creativity, collaboration and impact. We’ve been a distributed team since day one, and continue to value working across time zones and continents both remotely and in our Cash App offices.

Our offices are great, but many of our roles can be done remotely from the countries where Block operates. We tailor our experience to champion our employees’ creativity and productivity wherever they are.

Check out our locations, benefits and more at

Job Description

We are looking for a Customer Onboarding and Due Diligence Specialist to support the continued build out of our Cash App Compliance program. Our mission is to make banking and financial services accessible to the underserved and unbanked by designing and implementing an outstanding compliance program to help grow the Cash App business while protecting the broader financial ecosystem and the Company.

In this role, you will review accounts observing documented procedures, user guides, and guidance logs; document conclusions in a manner that is clear and complete; and adhere to established KPIs.

You will:

  • Verify customer information and conduct due diligence reviews as part of Square’s Know Your Customer (KYC) policy and Global Sanctions policy

  • Conduct appropriate levels of due diligence on accounts based on the customer’s risk score

  • Contribute to projects optimizing the regulatory program and operation team’s processes and

  • Recommend suggestions that help define new process improvement opportunities

  • Work in collaboration with Compliance, Support, Risk, and other operations teams within Square

  • Stay abreast of regulatory updates and/or new requirements and understand overall impact to day to day work


You have:

  • 3+ years experience in KYC and Sanctions related work, preferably within the payments space

  • Working knowledge of AML and Sanctions regulations as well as industry best practices

  • Investigative skills, including familiarity with public record research and database tools

  • Ability to present and communicate findings to team members and team leads

  • Ability to work in a fast-paced environment and adjust quickly as things change

Even Better:

  • Proven working experience as a Compliance Specialist

  • 4+ years relevant experience in BSA/AML and Sanctions related work

  • Relevant industry certifications (CAMS, CFE, CFCS)

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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