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Customer Due Diligence Supervisor

Please note this is a hybrid position. Who We Are Okcoin is one of the world's largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 o

Please note this is a hybrid position.
Who We Are
Okcoin is one of the world’s largest and fastest growing cryptocurrency exchanges. We help millions of people buy and sell bitcoin, and over 20 other crypto assets every day — but our work is a whole lot more than that. We’re building an inclusive future of finance, one that opens new opportunities to learn financial literacy, store value, and build wealth for everyone.
Ready to help the next billion people experience the future of finance with us? Come on board. We have offices in San Francisco, Malta, Miami, Singapore, Japan and Dublin but we believe in you working wherever you work best.
About the Opportunity:
A unique and highly-impactful role at one of the fastest-growing global cryptocurrency exchanges. The Customer Due Diligence Supervisor will oversee the Know Your Business (KYB) team and ensure the customer cases have been identified and verified in line with the customers risk rating and through our onboarding systems and in line with applicable laws and regulation. The individual must have prior know-your-business, sanctions and team management experience.
What You’ll Be Doing:
  • Ensure the team has completed comprehensive reviews of incoming customer onboarding cases and ensuring the application of AML is consistent with the company’s AML policy and customer risk assessment.
  • Lead and assist the reviewing corporate document obtained from the customer, utilizing our validation tools and reputable sources to verify the AML documentation of the corporate customer.
  • Monitor ongoing day to day activities and ensure the the team have followed up on pending CDD requests and the communication to the customers is issued within the relevant SLA’s.
  • Investigating possible matches generated by the scanning application that the company uses to screen customers against sanctions, PEP’s and adverse media news persons and ensuring the appropriate action is taken.
  • Prepare daily and weekly onboarding metrics and progress reports for management.
  • Provide information to management in respect of AML/CDD issues arising.
  • Ensure the team maintain a delivery of a high quality service to customers and other departments ensuring all queries are dealt with in a professional manner and escalating where appropriate.
  • Provide support to the regional AML officers and the Identity and Onboarding Management in regard to AML and fraud referral cases procedures to ensure compliance with internal standards and all applicable laws and regulations.
  • Support the enhancement of our KYB and Sanctions function, document and maintain
  • Manage specific projects, which may arise from time to time.
  • Conducting 121 monthly meetings and development plans of team members
  • Provide support and training to the junior members of the team.
  • Required to maintain knowledge of AML/Fraud related regulations and attend a minimum of five hours of training per year.
About You
  • You have degree qualified in a business or Finance related discipline.
  • You are certified as an Anti-Money Laundering Specialist by ACAMS or equivalent AML certification/license is a plus.
  • Previous experience managing a team in a similar environment.
  • You have three or more years’ experience in AML and CDD/EDD reviews on corporate entities.
  • You are ‘team player’ who can work well within the function to deliver a quality service.
  • You are excellent communication and writing skills, and are attentive to details.
OKCoin Statement:
OKCoin is committed to equal employment opportunities regardless of race, colour, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status.
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