CRM Manager

Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. Based in Paris, Vierzon, London and New York, Ledger has a team of 440+ p

Founded in 2014, Ledger is a leader in security and infrastructure solutions for cryptocurrencies and blockchain applications. Based in Paris, Vierzon, London and New York, Ledger has a team of 440+ professionals developing a variety of products and services to safeguard cryptocurrency assets for individuals and companies – including the Ledger hardware wallets line already sold in 165 countries.
Within the Growth marketing team, we are looking for an experienced CRM Manager who will play a key role in the retention strategy of Ledger clients and users by ensuring a top communication strategy to our clients and driving more usage of our services.


Your mission:

    • Setting up proactive communication to users across all channels (push, emails, in-app messages)
    • Maximize upsell and cross sell opportunities
    • Set specific marketing strategies to retain customers and maximize life time value
    • Design a Web3 CRM strategy through innovative thinking and testing
    • Monitor relationships with existing users through CRM systems
    • Own our CRM suite (integration, optimization, evolution)
    • Define, Track, analyze CRM KPIs and trends
    • Conduct market research to follow trends and comptetitivity


We want to hear from you if you identify with the following:

    • Proven experience as a CRM Manager (4+ years experience)
    • Technical expertise with CRM and analytical systems
    • Knowledge of online marketing methods and best practices
    • An ability to manage marketing projects end-to-end (initial briefs, editorial and creative services, targeting and data selection)
    • Deep understanding of Strong communication skills along with a customer-oriented attitude
    • Fluent in English
    • Nice to have: Experience with Oracle Eloqua CRM suite
    • Nice to have: Experience in the web3 industry (Crypto, NFT)


Benefits:

    • A large variety of challenges and technologies
    • Possibilities of multiple evolutions, on different position
    • Competitive salary, based on experience (Fix Salary, Bonus)
    • 50% contribution on your public transport fees
    • Flexible Remote policy
    • Swile Card
    • And much more …

Ledger guarantees equal opportunity for all during the recruitment process, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.

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