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Business Technical Consultant


Job Description Introduction At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change t

Job Description

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities
In this role you will develop deep expertise in the business aspects of the IBM SPM, and work
directly with clients on requirements to develop solutions that improve the lives and
wellbeing of their citizens.
As an SPM business consultant, you will advise clients to order to define business drivers and
associated IT capabilities with the services required. This often involves working in an agile
way to define, document and prioritise requirements, whilst taking into account the
associated user research and service design. You will help our clients understand that
technology can affect the way they think and see the world. Finally, you will combine your
depth of business analysis and consultancy skills to contribute to the successful delivery of
Watson Health projects.
Ideally you have a good understanding of case management and associated business
processes of government social enterprises. You also have experience of the challenges of
implementing a Commercial-off-the-shelf (COTS) minimizing the level of customization
required by a client.
To be successful in this role you need to be passionate about technology, how it can
improve outcomes for citizens, and have a proven track record in the delivery of end to end
enterprise solutions.
Primary Responsibilities

Research, analysis, definition and documentation of customer requirements for the
IBM SPM application functionality
Analysing the business requirements of our clients and then writing the functional
documentation & user stories required by the technical consultants who implement
our software
Act as the point of contact on-site for business related questions and issues that arise
and require clarification
Respond to testing queries related to business requirements
Act as a focal point for the development team for the implementation of business
Uphold the same professional standards and work ethic expected of all our
consultancy staff
Build a high level of trust and confidence with clients in relation to their knowledge of
the business issues at hand and of IBM SPM and the proposed solutions
Educate clients by sharing detailed functional knowledge regarding the IBM SPM
Advise on the functional extensions as necessary to address client specific
Working on site as the IBM SPM functional subject matter expert, giving
demonstrations of the software capabilities, performing fit/ gap analysis and advising
on the best approach to implementing the IBM SPM product set from a functional
Assist in the determination and documentation of the most effective methodologies
and best practice procedures.
Hands on business analysis duties including defining and documenting business
Elicit, prioritise and document requirements including:
oProcess Flows
oUser Stories
oData definitions and/or logical data models
oScreen design and story boarding
oQA and test case development
To scope Proofs of Concepts (POCs), if necessary with technical support.
Lead sprint ceremonies when required.

Required Technical and Professional Expertise
Experience in a business consultant role working for a large
information technology consulting firm OR experience working
for a public sector agency, in the delivery of information technology related projects
for the Social Security and/or Human Services marketplace

  • A comprehensive understanding of case management functionality and associated

business processes of government social enterprises
-A comprehensive understanding of how to implement and customize Commercial-off-
the-shelf (COTS) social enterprise management (SEM) functionality

  • Proven ability in the areas of written communication and presentation delivery
  • Experience with business process analysis
  • Experience with screen design and storyboarding
  • Experience with quality assurance activities and test case development
  • Ability to lead sprint ceremonies
  • Ability to facilitate meetings with clients
  • Solid problem resolution and decision-making skills
  • Attention to detail and the ability to interact with clients at all levels of the


  • Ability to work as part of a team dedicated to delivering quality results.
  • Display initiative and practical application

Preferred Technical and Professional Expertise

Strong interpersonal skills.

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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